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BAs Without Borders: Opportunities in a Remote-Working World

By Vaughan Luckman

The world has changed. COVID-19 has shattered the misconception that remote working wasn't truly viable. Seen as an option for the ‘less committed’ in the past, or something that was available but wasn’t supported by technology or business practices, now remote working is here to stay.

Just this week [05/15/2020] Twitter announced that employees can work from home ‘forever’ - a telling sign of the significant shift of thinking that has occurred.

So, what does this mean for us as Business Analysis professionals? What does it mean for companies looking to engage a BA in the future?

  • Location just became irrelevant. Ultimately time zone is the only thing that will matter in the future. Why do I need to be in the same city as the company to do my work?

  • Specialised skillsets will become more valuable. Under the old model, if there wasn’t a BA with the right experience in town, a company's options were limited (e.g., experience with a particular ERP, knowledge of manufacturing or supply chain etch). But now? The catchment area for talent just got a whole lot bigger! So that unique skill you have may have just become more valuable.  

This is, of course, easier said than done. We will need to dramatically adapt our ways of working to make remote delivery an ongoing success. How do we build trust remotely? How do we facilitate large groups? How do we stay up to date with all of the offline/water cooler conversations?

The great thing is that this is all achievable. Having started a new project through the lockdown I found these to be surprisingly easy barriers to overcome: 

  • Building trust remotely? By focusing on delivering rapid value the trust barriers were torn down despite the distance. By winning my stakeholders over early with some proof that I was listening, and had the tools to help, any trust issues were removed going forward.

  • Facilitating large groups? I approached this in two ways. Firstly, where possible I switched from running large group sessions to more focussed one-on-one interviews (which yielded positive results as the voices that don’t always speak up were heard loud and clear). Secondly, where the group voice was needed, this just required a little more prep to ensure a fast, focused session over video.

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